Processing the order:
Orders placed before 12pm midday are generally processed the same day, occasionally the next day. Orders placed after midday are processed the next working day. Orders placed on the weekend or bank holidays, will be processed the next working day.
After your order has been processed, we will provide a dispatch notice, including an intended delivery date. You will also receive an email copy of the fitting guide - which is also available in our installation guides.
Delivery:
The delivery time of the Triple Glazed Rooflights may depend on the buyers location. Typically deliveries take 2-3 days. For larger units (width or length at least 2m), further from the manufacturers location, delivery may be 3-5 business days. Your dispatch notice, or follow up email, will clarify this.
The delivery of your skylight will be carefully packaged & delivered via a courtier network. You must be present for the delivery, & be prepared with the necessary person(s) to assist the lifting of the skylight.
Your delivery is kerbside only. Not all courier trucks include tail lifts & pallet trolleys. All items are checked diligently & signed off before being sent for delivery. It is mandatory to be present for delivery to inspect your products & sign delivery notes.
Please see the below delivery price categories depending on location:
Handling:
Depending on the size of the skylight, your unit may be quite heavy: Use the necessary amount of persons required to safely handle the skylight, which will include handling & offloading from delivery. Use proper lifting technique. Do not take risks, we cannot be liable for any personal injury resulting from handling of the skylights.