We strongly advise reading our Deliveries & Returns information, to fully understand the delivery of your item(s).
To summarise, see below:
Order Processing:
Orders for Flat Roofing Items placed before 12pm midday, are generally processed for dispatch the same day. Orders placed after midday will be processed next day. Orders placed on bank holidays or weekends will be processed the next working day. A member of our team will update you via the contact information provided.
Delivery:
After dispatch, your order will generally be delivered the next working day. Do note, if you order other roofing trims with your items, these may be delivered separately due to the length of the trims & courier service guidelines.
The delivery of your items will be carefully packaged (particularly liquids), signed off, & will be delivered via a courtier network. We strongly advise being present for delivery to inspect your products, check liquids, & sign delivery notes. Additionally, not all courier service trucks have tail lifts, or pallet trolleys. Please be prepared with the necessary person(s) to take delivery of your items, necessary for the size of the order. Depending on the size of items ordered, they may be heavy - use proper lifting technique, we cannot be held liable for any personal injury resulting from the delivery or use of the ordered items.
Notes on the delivery of Elevate EPDM:
If you order EPDM with your items, the rubber will be delivered rolled up for ease of transport. As a result there may be some fold creases and wrinkles - this is normal. To remedy this, the EPDM should be laid to rest, or settle, for a minimum of 1 hour. In colder temperatures, the light use of a heat gun (not a naked flame) can be used to settle the rubber. Don't overheat or touch directly.
Starting your project:
We advise not booking in or arranging an installation team to begin works before the goods have been delivered & inspected. Delays or order mistakes are rare, but can happen. We can't be liable for any costs as a result from delayed or incorrect delivery or items.
